White Glove set-up not so white?

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Hi Audrey,

That really doesn't sound appropriate at all. Has the StreetStrider support team contacted you, or did you call their support number? Were you ever able to get satisfaction on this issue?

Best regards,
Daniel

Yes! Dave, StreetStrider founder/inventor himself, called me. We discussed setup, tweaking and riding in detail. I really was impressed with that level of customer service. Dave sounds like he's trying to balance a new product startup with expanding stores, etc. he was really open to suggestions. I told him I wish we had a place where we could at least try different models and take "lessons" if necessary. Locally, the current reps weren't too helpful or too far from where I am. I'm still tweaking positions and stuff, but Dave really gave me excellent advice and help.

Thanks for your response. StreetStrider seems like a nice community

Great! That's what I like to hear.

I have been very impressed with Dr. Kraus' visibility as a support resource - and his videos are good too! :)

I've been involved with start-ups; I know how hard it is to juggle all the details and bits and pieces that both bring in immediate income and create an environment for future income. Dave seems to understand very well the piece that will grow the business in the future. In a new business you'll always get some customer dissatisfaction; it's how you manage it that makes the difference.

Now go ride! :)